Accessing an API Key

To gain access to an API key, you need to create a support ticket within your OTYS system. In OTYS, creating a support ticket is a charged service:

"Please, ask your question providing as many details as possible and we will then provide you with a time estimate for addressing your question.

We will handle your questions and service requests on a payment upon completion basis. Our hourly service rate is 110 EUR."

To create a support ticket, follow these steps:

1. Log in to your OTYS instance.
2. Click on the top icon in the sidebar to enter your dashboard:
   
   
3. In the top right corner of your dashboard, click on the Configure boards icon:
   
   
4. Scroll down to the Other section and click on Support. This will add a support widget to the bottom of your dashboard. (You may have to scroll for it to come into view)
   
   
5. Press the "+" icon in the support widget to create a new support ticket.
   
   
6. Choose the Question option.
   
   
7. Send a message requesting an API key, copying the listed services from your connection flow. The screenshot below is just an example of possible services.
   
   

   Dear OTYS team,

   We'd like to ask you to provide us with an API key for an integration with our OTYS instance.

   Please include the following services:

   <Copy the services listed in the connection flow, as shown below>

   Please let us know if you have any questions. Looking forward to your swift reply!

   Best,
   
   
   

Completing the Connection Flow

Once OTYS responds with an API key, simply paste it into the API Key field: